Privacy Policy

Last updated: June 2025

Vajra Routes ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a booking with us. Please read this policy carefully.

1 Information We Collect

Personal Information

When you make an enquiry or booking, we may collect:

• Full name, date of birth, and gender
• Email address and phone number
• Billing / mailing address
• Government-issued ID details (as required for tour check-ins)
• Payment details (processed securely via third-party payment gateways)
• Special requirements such as dietary needs or medical conditions (only when voluntarily provided)

Automatically Collected Information

• IP address and browser type
• Pages visited and time spent on our website
• Referring URL and device information
• Cookies and similar tracking technologies (see Section 6)

2 How We Use Your Information

We use the information we collect to:

• Process and confirm your bookings and payments
• Communicate with you regarding your tour (itinerary updates, reminders, travel tips)
• Provide customer support and respond to enquiries
• Send promotional offers and newsletters (only with your consent; you may opt out at any time)
• Improve our website, services, and user experience
• Comply with legal obligations and prevent fraud

3 Sharing Your Information

We do not sell your personal data. We may share it only with:

• Service Providers: Hotels, transport operators, guides, and other suppliers who need your details to fulfil the booked services.
• Payment Processors: Secure third-party payment gateways for processing transactions.
• Legal Authorities: When required by law, court order, or to protect our legal rights.
• Business Transfers: In the event of a merger or acquisition, your data may be transferred to the new entity under the same privacy protections.

4 Data Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

• All sensitive data is transmitted over SSL/TLS-encrypted connections.
• Payment card details are never stored on our servers; they are handled directly by PCI-DSS compliant payment gateways.
• Access to personal data is restricted to authorised personnel only.

5 Data Retention

We retain your personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Booking records are typically retained for a minimum of 5 years as required by Indian accounting and tax laws. You may request deletion of your data at any time (subject to legal retention requirements) by contacting us.

6 Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience. Types of cookies we use:

• Essential Cookies: Required for the website to function (e.g., session management).
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Marketing Cookies: Used to show you relevant advertisements (e.g., Facebook Pixel).

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

7 Your Rights

You have the right to:

• Access the personal data we hold about you.
• Rectify any inaccurate or incomplete data.
• Request deletion of your data (right to be forgotten), subject to legal obligations.
• Withdraw consent for marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
• Lodge a complaint with the relevant data protection authority if you believe your rights have been violated.

To exercise any of these rights, please contact us at info@vajraroutes.com.

8 Third-Party Links

Our website may contain links to third-party websites (e.g., payment gateways, social media). We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing any personal information.

9 Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it.

10 Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically to stay informed about how we protect your information.